Shipping policy

1. Introduction

Welcome to Denzovari. We are committed to providing a convenient and reliable shipping experience for our customers. This Shipping Policy explains our shipping coverage, delivery costs, order handling times, estimated delivery times, and delivery procedures.

Denzovari specializes in metal gazebos and related outdoor products for customers throughout the United States.

2. Shipping Coverage

We currently offer shipping throughout the United States.

Customers are responsible for providing a complete and accurate shipping address and contact information when placing an order.

3. Free Shipping

Denzovari offers free shipping on all orders across the United States.

There are no standard shipping charges for eligible orders. Any applicable taxes or other charges, if required, will be displayed at checkout or otherwise disclosed before the order is completed.

4. Order Processing and Handling Time

Our standard order handling time is 1–2 business days.

Handling time begins after an order has been received and is ready for processing. During this period, we prepare the order for shipment.

Orders placed on weekends or public holidays may begin processing on the next business day.

Processing times may occasionally vary because of high order volumes, product availability, or other unforeseen circumstances.

5. Estimated Delivery Time

Our estimated total delivery time is 5–8 shipping days.

The estimated timeline consists of:

Handling time: 1–2 business days.
Transit time: 4–6 days.

These timeframes are estimates and are not guaranteed delivery dates. Actual delivery may vary depending on the destination, shipping carrier, weather, public holidays, and other circumstances beyond our control.

6. Order Confirmation and Tracking

After placing an order, customers should keep their order confirmation details for reference.

When shipping information becomes available, we may provide updates through the email address or phone number supplied at checkout.

If you have questions about your order status or need help locating your shipment, please contact our customer support team with your order number.

7. Cash on Delivery

Denzovari currently accepts Cash on Delivery (COD) only.

Payment is due when the order is delivered, according to the applicable delivery arrangements. Please ensure that you or an authorized recipient is available to receive the shipment and complete the payment.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate shipping information when placing an order.

If you notice an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to update the information before the order ships, but changes cannot be guaranteed once processing or shipment has begun.

Incorrect or incomplete addresses may result in delivery delays or unsuccessful delivery attempts.

9. Delayed or Missing Shipments

Although we aim to meet our estimated delivery timeframes, delays may occur due to weather conditions, carrier disruptions, public holidays, or other unforeseen events.

If your order has not arrived within the estimated delivery window, please contact us so we can help review its status.

We will make reasonable efforts to assist with shipping inquiries and available carrier information.

10. Damaged Shipments

If your order arrives visibly damaged, please contact us as soon as reasonably possible.

Provide your order number, a description of the damage, and photographs of the packaging and product if available. This information can help us review the issue and determine the appropriate next steps under our Return and Refund Policy and applicable law.