Refund policy

1. Overview

At Denzovari, customer satisfaction is important to us. We want you to have a smooth and convenient shopping experience when purchasing metal gazebos and other outdoor products from our online store.

This Return and Refund Policy explains our return eligibility, return process, refund processing time, and how to contact us for assistance.

2. Return Policy

Denzovari offers free returns within 14 business days, subject to the conditions outlined in this policy.

If you are not satisfied with your purchase, please contact our customer support team within 14 business days of receiving your order to request a return.

To help us process your request, please provide your order number, the reason for the return, and photographs if the product is damaged or incorrect.

All returns must be approved by our customer support team before the item is sent back.

3. Return Eligibility

To be eligible for a return, the following conditions generally apply:

The return request must be submitted within the 14-business-day return window.
The product should be returned with its original components, accessories, and packaging where reasonably possible.
The product must not have damage caused by misuse, improper handling, or unauthorized modification.
Proof of purchase or an order number must be provided.
The return must follow the instructions supplied by our customer support team.

Products that arrive damaged, defective, or different from what was ordered should be reported to us promptly so we can review the issue and provide appropriate instructions.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

4. Free Return Shipping

We offer free return shipping for eligible returns in the United States.

When your return request is approved, our customer support team will explain the return procedure and provide applicable shipping instructions.

Please do not send a product back without first contacting us, as this may delay the return process.

5. Refund Policy

Once we receive and inspect an eligible returned item, we will notify you of the outcome of our review.

If your refund is approved, it will be processed according to this policy.

Refunds may be issued for eligible circumstances, including:

Approved returns.
Products received damaged or defective.
Incorrect products delivered.
Other circumstances approved under our policies or required by applicable law.

The refund amount will be determined according to the original order and the circumstances of the return.

6. Refund Processing Time

Approved refunds are generally processed within 3 business days after approval.

The time required for any additional delivery, transfer, or refund arrangements may vary depending on the circumstances.

We will communicate the applicable refund arrangements to you when your refund is approved.

7. Cash on Delivery Refunds

Denzovari currently accepts Cash on Delivery (COD) only.

Because customers pay when their orders are delivered, refunds for COD purchases will be arranged directly with the customer.

Please contact our customer support team to confirm the available refund method and provide any necessary information for processing your approved refund.

We will explain the refund arrangements before completing the process.

8. Damaged, Defective, or Incorrect Items

If your metal gazebo arrives damaged, defective, or different from the item you ordered, please contact us as soon as reasonably possible.

When contacting us, please include:

Your order number.
A description of the problem.
Clear photographs of the product and any visible damage, if available.

We will review your request and advise you about the appropriate next steps, which may include a return, replacement where available, or refund, subject to applicable law.

9. Non-Returnable Items

Certain items may not be eligible for return where permitted by applicable law. Examples may include products damaged through customer misuse or items altered after delivery.

Any applicable exclusions will be assessed in accordance with the circumstances of the purchase and applicable consumer protection laws. This policy does not exclude returns or remedies required by law.

10. Order Cancellations

If you want to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has shipped, cancellation may no longer be possible, and the standard return process may apply.